FREQUENT QUESTIONS

Can I make my own PPI claim without using your Company?
Yes you can, you do not have to use our Company to complain, you can make your own PPI claim, use the Financial Ombudsman Service or the Financial Services Compensation Scheme, free of charge. However, your Lender is likely to ask you to complete a detailed twelve page questionnaire for each PPI claim you want to make. In each questionnaire you will need to answer 30 to 40 questions providing your recollection of the meeting or telephone conversation in which you agreed to buy your PPI, the date you took it out, your financial situation when you took it out and the reasons you decided to opt to take out PPI and the reason you now believe the PPI was mis-sold to you. Your Lender will then compare the answers you provide in your questionnaire against their copy of your application form, their records relating to the sale and available recorded telephone calls, they may then phone you to ask you some more questions before they decide if PPI was mis-sold to you and if they have to pay you Compensation.
Will I be automatically entitled to Compensation?
No, there is no automatic entitlement to Compensation just because you took out PPI and make a complaint or claim. You will only receive compensation if it is assessed that PPI was mis-sold to you.
Why would my Lender reject my PPI claim?
People who try to make their own PPI claims often claim: "I didn't know PPI had been added", "I was told PPI was compulsory", "I wasn't told it was optional" or "I didn’t need PPI because I was healthy and employed” without any evidence to support their claims, forgetting their Lenders application forms, records and recorded telephone calls which can prove they did not mis-sell PPI. A typical example might be claiming "I didn't know PPI had been added to my Credit Card payments", when monthly Credit Card statements clearly show the cost of PPI. A second example would be claiming "I was told PPI was compulsory", when most application forms require borrowers to actively tick a box asking to take out PPI.
If I make my own PPI claim and fail, can I use your service?
No, you only have one chance to make your PPI claim, if it is rejected you can refer it to the Financial Ombudsman Service who can take years to process PPI claims. In our experience, Lenders do not reject claims if they think the Ombudsman will later uphold the claim. Therefore, we will not take on PPI claims that you or someone else has tried to make and failed.
If I change my mind, can I cancel my claim?
Yes, you can cancel your Agreement at any time by making a clear statement e.g. letter, fax, email, by visiting https://ppiclaims.direct.co.uk/barclays/cancellations, telephone or using our cancellation form which can be found on our website in the cancellation section. If you cancel within 14 days, there will be no cost to you. If you cancel after 14 days and before your claim has been submitted, we may charge you for the work we have conducted calculated at a pro rata rate of one hundred pounds per hour plus vat. If you cancel your claim after 14 days and after we have submitted your claim, if your claim is successful you will be charged our full fee.
How does the claim process work?
We will seek to obtain then review details of your Loan, Card and Mortgage etc. to confirm if you took out PPI, how much you paid for it and how much you can claim back. We may also need to obtain a copy of your PPI policy and potentially the recorded calls in which you agreed to buy PPI. We may then need to ask you a few questions. We will then prepare your claim in the form of a comprehensive twelve page document that will detail the reasons you were mis-sold PPI and why you are entitled to receive Compensation; this can take several hours to complete. The reason we submit such a comprehensive claim is that we want to win as many claims for Clients who have been mis-sold PPI as possible. After we have submitted your claim, we then continue to monitor its progress until we receive a "final response" offering you Compensation or rejecting your claim. We will both normally receive a copy of this "final response". We would suggest you do not accept any offer of Compensation until we have contacted you.
How much paperwork will I have to do if I use your Company’s services?
Very little, you will have to complete a simple one page form. We then take care of the paperwork for you.
Will claiming a refund affect my credit rating?
It will have absolutely no effect on your credit rating in any way.
Will my claim affect the relationship with my Lender or Bank?
No, it will not. Lenders are used to dealing with our Company and we always conduct ourselves in a professional manner.
Are there any risks of claiming a refund?
No, because we operate on a No Win No Fee* Guarantee, if you allow us to finish claiming your refund there is absolutely no chance of you losing any money.
What will I need to provide?
Only the name of your Lender, but it will help if you can also let us know when you think you may have taken out PPI.
If I can't find my paperwork can I still make a PPI claim?
Many of our Clients can't find their paperwork but we have systems in place which enable us to often obtain the information needed to make a claim, then make a successful PPI claim on your behalf.
I don't know if I took out PPI, can I still make a PPI claim?
Many of our Clients can't remember if they took out PPI but we have systems in place to enable us to often obtain this information, then make a successful PPI claim on your behalf.
If I receive a No Claims Bonus Cash Back (NCB or NCBCB) can I still make a PPI claim?
Yes, you can, the amount of Compensation you are awarded might be slightly less because you have received your Cash Back, but your Compensation award could still be several thousand pounds.
If I wish to make a complaint how can I do this?
The Company operates a formal internal complaints handling procedure which is: you may complain to the Company by: writing to or visiting the Complaints Manager at 34 Clarence Street, Southend on Sea, SS1 1BD or phoning 0207 046 6300 or emailing complaints@ppclaims.com. Complaints will be acknowledged in writing within 5 business days advising you that if you are not satisfied with the Company's final response or if you do not receive a final response within 8 weeks, you can within 6 months refer your complaint to the Financial Ombudsman Service by writing to The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR or telephoning 0800 023 4567 or emailing complaint.info@financial-ombudsman.org.uk.
If I and/or my partner, am in arrears, a Debt Management Plan, IVA or Bankrupt can I still make a PPI claim?
Yes, you can, the amount of any Compensation you are awarded is likely to be less. Alternatively, all of your Compensation may be paid to your IVA Company or the Official Receiver. You should declare your situation on your Refund Claim Form and we can advise you further.
If I and/or my partner, was previously in a IVA or Bankrupt, but it’s now finished can I still make a PPI claim?
Yes, you can, but all of your Compensation may be paid to your IVA Company or the Official Receiver. You should declare your situation on your Refund Claim Form and we can advise you further.
Any other Questions?
If you cannot find an answer to your question here, then do not hesitate to phone 0207 046 6300 we will be happy to help. Our friendly staff are on call to assist you with any enquiries and to give expert advice with regards to making a claim. If you're unsure whether you're entitled to reclaim your PPI, we are happy to look into this for you.

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PPI NEWS
HSBC who owns EPF sets aside an extra £352 Million to pay out PPI on top of the £2.46 Billion already set aside.               Sky News estimate the Banks PPI mis-selling bill will be more than £22 Billion.                The FCA is forcing lenders re-open over 2.5 Million PPI cases.                 The RBS Natwest group sets aside a further £100 Million taking their PPI provision to £3.3 Billion.                 £22 Billion is set aside by Banks to compensate for PPIBarclays sets aside a further £170 Million taking their PPI provision to £5.02 Billion.                FCA confirm mis-selling PPI bill totals over £352 Million in September 2014 alone.HSBC who owns EPF sets aside an extra £352 Million to pay out PPI on top of the £2.46 Billion already set aside.
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